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Repair Programs
AMT Datasouth offers two repair programs:
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PRINTER REPAIR PROGRAM
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PARTS EXCHANGE PROGRAM
Prior to shipping product to AMT Datasouth for repair, the
customer must contact AMT Datasouth's Technical Operations Department either by
calling our office at 1-800-476-2450, or submitting an online RMA Request Form to obtain a Return Material Authorization (RMA) number. This
number must appear on the box when it arrives at AMT Datasouth. Items returned
without Return Material Authorization (RMA) numbers on the shipping box will be
assessed a handling charge.
These repair programs do not provide for service of items
requiring maintenance for the following reasons:
- Damage due to causes external to the printer, including, but
not limited to fire, flood, wind, lightning, and transportation or due to
neglect or misuse.
- Damage caused by failure to provide adequate electrical
power, temperature or humidity control, or the Customer's improper use of the
equipment.
- Damage caused by the use of the equipment other than for
which it is designed.
NOTE: Printers arriving after 12:00 PM will be
considered received the
next business day. |
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